Refund Policy

Refund Policy

Only items that have been purchased directly from avercasso, either online or at an authorized avercasso retailer, can be returned to avercasso. avercasso products purchased through other unauthorized retailers must be returned in accordcancee with their respective return and refund policy.
  • You have 14 days to return an item from the date you received it.
  • Items can be returned for store credit, or refunded to the original payment method.
Please note that there are exceptions to this return policy:

Digital Product:

  • Electronics software downloads (AI Sorting Module)
  • Online avercasso points
  • Online Giftcard (discount code)

    Food Product:

    • Green Coffee
    Digital products cannot be returned for a refund nor exchanged All beauty products must be returned unused within 14 days of purchase
    All returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be accepted.
    Keep in mind that if you choose to return the items via post you will need to cover the shipping costs. You can return the products to the store at no cost.

    To return a purchased item, follow the steps below:

    1. Send us an email with your order number and state which items you would like to return.
    2. Ensure the items you’re returning have not been used, and they have the original tags attached.
    3. Pack the products into their original packaging if they were in one.
    4. If you’re shipping the items to us, put the products into shipment packaging and stick the purchased label on it.
    5. Bring your package to the post or order a pick-up from your location.


    Shipping Policy

    Please open and inspect your package as soon as you receive it. If you shipment was damaged in transit or you received incorrect merchandise, please email us at with pictures/video of product information (such as packing slip, shipping package, package content, etc.).
    We commit to processing your return within 14 days of receiving the package. And you will get your refund after your returned products have been accepted within 7-10 business days depending on your bank.